Your Privacy, Protected & Respected
Lux Energy Solutions (Pty) Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your data.
Who We Are
Lux Energy Solutions (Pty) Ltd is a South African wholesale petroleum supplier providing bulk petroleum products and fuel delivery services to businesses and other customers.
Our business operates from Vleifontein Village, Elim, Makhado Local Municipality, Limpopo, South Africa.
Information We Collect
Depending on how you interact with us, we may collect:
- Full name and surname;
- Company or organisation name;
- Telephone and mobile numbers;
- Email address;
- Physical and delivery addresses;
- Billing and invoicing information;
- Company registration or business information;
- Purchase orders and quotation information;
- Information relating to products and quantities requested;
- Correspondence and communications with us; and
- Any other information voluntarily provided to us.
We may also collect technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.
How We Collect Information
We may collect personal information when you:
- Visit or use our website;
- Complete an online enquiry or contact form;
- Request a quotation;
- Place an order;
- Contact us by telephone, email or other communication channels;
- Enter into a supply or service agreement with us; or
- Otherwise voluntarily provide information to us.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries;
- Prepare and provide quotations;
- Process and fulfil orders;
- Arrange fuel and product deliveries;
- Communicate with customers and suppliers;
- Process invoices and payments;
- Manage customer accounts;
- Provide customer support;
- Maintain business and transaction records;
- Comply with legal and regulatory requirements;
- Prevent fraud, misuse or unlawful activity;
- Improve our products, services and website; and
- Communicate information about our services where permitted by law.
We will only process personal information for lawful and legitimate purposes.
Protection of Personal Information
Lux Energy Solutions will take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.
Access to personal information will be limited to persons who require it for legitimate business, operational or legal purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Sharing of Personal Information
We will not sell your personal information.
Where necessary for legitimate business purposes, we may share relevant information with trusted third parties, including:
- Fuel and petroleum product suppliers;
- Transportation and logistics providers;
- Delivery service providers;
- Professional advisers;
- IT and website service providers;
- Payment and financial service providers; and
- Government, regulatory or law-enforcement authorities where legally required.
Third parties will only receive information that is reasonably necessary for the relevant purpose, subject to applicable legal requirements.
Legal and Regulatory Compliance
Lux Energy Solutions processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Where required by law, we may retain or disclose information to regulatory authorities, government institutions, courts or law-enforcement agencies.
Cookies and Website Technologies
Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance the user experience.
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
Marketing Communications
Where permitted by law, we may use your contact information to communicate with you about our products, services, quotations or business updates.
You may request that we stop sending direct marketing communications to you, subject to applicable legal requirements.
Retention of Personal Information
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law, contractual obligations, accounting requirements or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction or updating of inaccurate information;
- Request deletion of personal information where legally permissible;
- Object to certain forms of processing;
- Withdraw consent where processing is based on consent;
- Object to direct marketing; and
- Lodge a complaint regarding the processing of your personal information.
Requests may be submitted using the contact details provided below.
Third-Party Websites
Our website may contain links to third-party websites or services.
Lux Energy Solutions is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
Children's Information
Our website and services are intended primarily for businesses and general users. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legislation.
The updated Privacy Policy will be published on our website together with the applicable effective date.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns regarding how your personal information is handled, please contact us:
Lux Energy Solutions (Pty) Ltd
Our team is ready to assist you with any privacy-related queries.
Questions About Your Privacy?
Contact our team and we will gladly assist you with any privacy-related queries.